Privacy Policy for RB2F

 

Effective Date: 14/07/2025

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This Privacy Policy governs the manner in which RB2F collects, uses, maintains, and discloses information collected from users (each, a “User”) of the website [https://www.rb2f.com](https://www.rb2f.com) (“Site”). This privacy policy applies to the Site and all products and services offered by RB2F.

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We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number, geographical location, etc. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identifiable information, except that it may prevent them from engaging in certain Site-related activities.

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We may collect non-personal identification information about Users whenever they interact with our Site. This may include the browser name, the type of device, and technical information about the User’s means of connection to our Site, such as the operating system and the Internet service providers used and other similar information.

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Our Site may use “cookies” to enhance the User experience. The User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. The User may choose to set their web browser to refuse cookies. If they do so, note that some parts of the Site may not function properly.

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RB2F may collect and use User’s personal information for the following purposes:

* To improve customer service

  Information you provide helps us respond to your customer service requests and support needs more efficiently.

* To personalize user experience

  We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

* To improve our Site

  We may use feedback you provide to improve our products and services.

* To send periodic emails

  We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to inquiries, questions, and/or other requests. If the User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or the User may contact us via our Site.

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How we protect your information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, and data stored on our Site.

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Sharing your personal information

We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

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Changes to this privacy policy

RB2F has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

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Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. By submitting our webform, you agree to receive calls on the number shared, and such calls and SMS would be coming from a third-party platform.

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Contacting us

If you have any questions about this Privacy Policy, please feel free to Contact Us.

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Data Storage Location

We are a Cyprus-based company and operate web servers hosted in Germany. Our hosting provider Hetzner Online GmbH adheres to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant. More info: Hetzner Data Privacy Policy

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Registration Data

If you register on our website, we store your chosen username and email address, along with any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except your username). Website administrators can also see and edit this information.

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Purchase Data

To receive product support, you must have one or more Envato/RB2F purchase codes on our website. These codes will be stored together with support expiration dates and your user data.

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Support Data

If you have a valid support account, you can submit tickets. These are sent to our third-party ticketing system Ticksy. Only the data you provide is sent. See Ticksy’s privacy policy here: Ticksy Privacy Policy

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Comments

When you leave comments on the website we collect data shown in the comments form, and also the IP address and browser user agent string to help spam detection.

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Contact Form

Information submitted through the contact form is sent to our email hosted by Zoho, which adheres to EU/US “Privacy Shield.” See: Zoho Privacy Policy

These submissions are never used for marketing or shared with third parties.

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Google Analytics

We use Google Analytics for anonymous site usage reporting. No personalized data is stored. To opt out: Google Analytics Opt-out

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Cases for Using the Personal Data

We use your personal data for:

* User verification

* Technical assistance

* Sending updates

* Fraud detection & security

* Personalizing experience

* Site performance & administration

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This site may include embedded content (e.g., YouTube, Facebook, Twitter). These platforms may collect data and use cookies as if you visited them directly.

* Facebook – [Facebook Privacy Policy](https://www.facebook.com/policy.php)

* Twitter – [Twitter Privacy Policy](https://twitter.com/en/privacy)

* YouTube – [YouTube Privacy Policy](https://policies.google.com/privacy)

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This site uses cookies for better user experience. You can disable them in your browser, though some features may stop working.

Necessary Cookies

* `cfduid`: For security via CloudFlare

* `PHPSESSID`: Identifies your session

Logged-in Users Cookies

* `wp-auth`, `wordpress_logged_in_{hash}`, `wp-settings-{UID}`, etc.

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If you are a registered user, your personal data can be accessed by:

* Our system administrators

* Support staff for service-related access

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We don’t share personal data unless required to provide our services. Examples include:

* Envato Pty Ltd for license validation – [Envato Privacy Policy](https://envato.com/privacy/)

* Ticksy for support – [Ticksy Privacy Policy](https://ticksy.com/privacy-policy/)

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Support tickets and comments metadata are kept until you request deletion. Registered users can view, edit, or delete their data anytime.

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We use SSL/HTTPS to encrypt communication. In case of a data breach, users will be notified, and affected credentials may be reset.

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* Request a copy of your stored personal data

* Request data deletion (note: this may disable your access to services)

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We support GDPR standards. RB2F permits EU residents to use its services and aims for full GDPR compliance. For details, see: [EU GDPR Information Portal](https://www.eugdpr.org)

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We may link to external websites. These are not screened by RB2F. We are not responsible for their practices. Please review their privacy policies before interacting.

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RB2F may disclose user information for legal reasons such as subpoenas or fraudulent investigations. You release us from liability related to such disclosures under applicable laws.